What it is
CVE-2024-20404 is an unauthenticated vulnerability affecting Cisco Cisco Unified Contact Center Enterprise and 3 other products. A vulnerability in the web-based management interface of Cisco Finesse could allow an...
Vulnerability report
Exploited in the wild
High confidence
Not in CISA KEV
CVE-2024-20404
Cisco Unified Contact Center Enterprise Server-Side Request Forgery
Cisco / Cisco Unified Contact Center Enterprise · 12.6(2)
- Severity
- CVSS 7.2 · High
- Confidence
- High
- Exploit status
- Exploited in the wild
- EPSS
- 22.6%
- First observed
- —
- Last observed
- —
Decision summary
What security teams need to know first
Direct answers before the deeper technical record.
Is it exploited?
Yes. KEV Intelligence tracks this CVE as a known exploited vulnerability. Confidence is high.
Who is affected?
Cisco / Cisco Unified Contact Center Enterprise 12.6(2).
What should we do?
Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.
Overview
Cisco Unified Contact Center Enterprise Server-Side Request Forgery
A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system. This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected system.
An attacker could exploit this vulnerability by sending a crafted HTTP request to the affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated to the affected device.
Vendor
Product
Affected
Status
Cisco
Cisco Unified Contact Center Enterprise
N/A
Affected
Cisco
Cisco Unified Contact Center Express
N/A
Affected
Cisco
Cisco Finesse
12.6(2)
Affected
Cisco
Cisco Finesse
12.6(2)ES1
Affected
Cisco
Cisco Finesse
12.6(2)ES2
Affected
Cisco
Cisco Packaged Contact Center Enterprise
N/A
Affected
- Published
- 05 Jun 2024
- Exploitation Reported
- 08 Jul 2026
- Attack vector
- Remote
- Complexity
- Low
- Privileges
- None
- User interaction
- None
Tags
nuclei_scanner
CVE References
- CVE Record CVE.org · CVE Record https://www.cve.org/CVERecord?id=CVE-2024-20404
- cisco-sa-finesse-ssrf-rfi-Um7wT8Ew sec.cloudapps.cisco.com · CVE Record https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurity...
Exploitation evidence
Why KEV Intelligence marks this CVE as exploited
Third-party attestation and first-party sensor observation are shown separately so teams can judge the evidence chain.
Exploited in the wild
The Shadowserver
Independent exploitation attestation added to the KEV Intelligence record.
Proof of concept available
GitHub
Public scanner or PoC coverage increases practical exploitability.
Known exploited vulnerability sources
Per-source evidence links for KEV attestations are available through the KEV Intelligence Pro API.
Learn about Pro API access| Source | Added |
|---|---|
| The Shadowserver First | 2026-04-01 00:00 UTC |
Detection
Operational artifacts and observed signals
Make the evidence actionable in scanner, SOC, and edge-control workflows.
Observed signals
- Request targets
- 0
- User-Agents
- 0
Raw values available in Pro and Enterprise.
Scanner coverage
Nuclei template detected 01 Jun 2026.
View Nuclei template (opens in new tab)Virtual patch status
No KEV Intelligence virtual patch is currently available. Future rules ship for ModSecurity, Cloudflare, and AWS WAF.
Learn about virtual patches →Scanner Artifacts
Scanner and exploit-framework references linked to this CVE.
| Scanner | Reference | Detected |
|---|---|---|
| Nuclei | https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2024/CVE-2024-20404.yaml | 01 Jun 2026 |
Risk and context
Severity, weaknesses, and research context
CVSS v3.1
7.2
High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N
EPSS
22.6%
Weaknesses
Potential Proof of Concepts
These PoCs are unverified and could contain malware. Use at your own risk.
Cisco Finesse - Server-Side Request Forgery (SSRF)
nuclei · Created Unknown
Timeline
From disclosure to observed exploitation
-
Public PoC available
Public proof-of-concept code published
-
Nuclei template available
Scanner coverage available
-
Added to KEV Intelligence KEV Feed
High-confidence, third-party attested exploitation
-
CVE published
Vulnerability disclosed publicly
-
CVE ID reserved
Identifier reserved by the CNA
Pro API
Automate this intelligence
Confidence, exploit status, sensor telemetry, PoCs, scanner integrations, mentions, and tags are available programmatically for VM, SOC, and CTI workflows.
- Evidence confidence and provenance
- First-party sensor telemetry
- PoC and scanner references
- Affected versions and enrichment
- Automation-ready JSON delivery
GET /api/v2/pro/kevs/CVE-2024-20404
Free JSON includes basic KEV fields{
"cve_id": "CVE-2024-20404",
"confidence": "High",
"cvss_score": 7.2,
"cvss_estimated": false,
"epss_score": 0.22644,
"exploit_status": {
"exploited_in_the_wild": true,
"active_exploitation_observed": false
},
"sensor_telemetry": { "attempts": 0, "sensors": 0 }
}Early warning alerts
Get alerts on high-impact exploitation
Receive curator-selected alerts when exploitation activity warrants attention. Each alert includes the evidence and context needed to decide what requires attention now.